Every order from TopArmor has a 30-day return or refund guarantee. This entitles you to claim a refund or replacement within 30-days of receiving your items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Initiate your return by emailing firstname.lastname@example.org. Please include your name, order number and photos of the socks.
Keep In Mind
- Customers are responsible for the cost of shipping items intended for return back to Top Armor.
- If items are not received in the original packaging and condition, a refund will not be issued.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after receiving
I think my item might be faulty. What do I do?
Please follow the returns process above and email us at email@example.com. Please include your name, order number and photos of the socks in question, as well as a description of your experience. Our team will then follow up within 24 hours to initiate the return and get a brand new pair out to you ASAP.
When will I receive my refund?
You will typically see your refund reflected on your credit card within 48 hours; please note that this varies by card issuer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund with your credit card. You will typically see your refund reflected on your credit card within 48 hours; please note that this varies by card issuer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For order return inquiries, please send an email to firstname.lastname@example.org or contact us here.